An unfortunate misconfiguration allowed 50% of all users who’d previously clicked spam to continue receiving emails. Email Copilot identified and resolved the issue, reducing the 92% deferral rate and 34% bounce rates at AOL and Yahoo! to virtually zero.
How we help solve email problems, where others simply cannot
This customer’s ESP was dropping 13% of their emails because users had previously unsubscribed. Unfortunately, the customer had been paying for those emails to the tune of an extra $360 /mo. Email Copilot identified this problem in 2 hours.
A major ESP was not honoring a receiving email server’s requests to “back off”. This resulted in 250 deferrals for each email being delivered, and 1M deferrals per week to this one specific domain. Email Copilot identified the problem in about 3 hours and the ESP resolved it that day. Their customer was ecstatic.
Once Email Copilot was enabled, our technology immediately identified the problem and pointed right at the solution. This was only possible because of our real-time data consumption and re-categorization of messy bounce codes.